San Diego recognizes the importance of the responsibility they have with the money you pay them for their services. They make sure they maintain the systems at optimal levels so you know you are getting the best value for your money. However, their level of service goes beyond the water they provide. They make sure that every level of customer care is at its peak so their customers know that are getting the biggest bang for their buck. They want you to know that your money is working for you and not just for them. This is why they offer you several ways to make your monthly payments to your account. This gives you the freedom to spend your money your own way. You worked for it; you deserve options that suit you best.
San Diego Water Bill Pay Options
You are able to set up a Customer Care Account online with San Diego Water. This allows you to access a self-serve center that gives you the flexibility to make payments when and how it works for you best. After you enroll in the Customer Care Account, you are able to make payments to your account through your bank account, view and review current and past bills, monitor usage and compare past usages, sign up for reoccurring payment, start or stop services and sign up for paperless billing. In order to sign up you will need the information off your current paper billing statement. Sign up is easy and only take a few minutes. Please be aware that when you sign up for the customer care account online your statement will be made paperless by default. If you chose, you can continue to receive your paper statement you will just need to change the settings in the account after you sign up. To enroll in the Customer Care Center online access go here: customer.sandiego.gov/Registration.
If you already have an account and need to log in you may do so here: customer.sandiego.gov/Login.
So you hate writing checks, buying stamps and standing in those endless lines at the post office. Well you no longer have to worry about those pesky things. You can sign up for automatic deductions and eliminate those hassles from your life. Every month you will continue to receive your billing statement as usual. The only difference will be that the payment will be automatically deducted from your checking account. Your statement will be sent to you in plenty of time, so you have time to review and make sure there are no errors or in case you have any questions at all regarding your account. If you would like to sign up for Automatic Deductions you will need to fill out an application, complete it and return it to Public Utilities Department Customer Care Center Post Office Box 129020 San Diego, California 92112-9020. The application may be found at this link: sandiego.gov/WaterAutomaticPaymentServiceForm.
San Diego Water Bill Pay in Person
If you do not want to mail your payment out each month, you can make your payment in person. There are several locations throughout the city. For a complete list of locations and hours of operation, you can visit this page. Be sure to check the hours of operation to avoid any unnecessary hassles. You may also want to call the center to verify what payment types they accept and if there are any service fees involved with using them. This will eliminate any surprises.
Bill Payment Timeline
For your convenience, San Diego Water provides a bill payment timeline. This timeline gives you the run down on what will happen each time your bill is late in the mail. This will keep you informed of what to expect if you cannot make you payments on time. This timeline can be viewed here.
Payments by Mail
You can always return your payment by mail. Each month when your statement comes you can simply return it with a check or money order. Your payments must be mailed to,
City of San Diego Public Utilities Department
Customer Care Center
Post Office Box 129020
San Diego California 92112